Return & Refund Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer [free returns] within [30 days] of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged;
- Returned items must have tags still on and be returned in original product packaging;
- Returned items must have no visible signs of wear or use;
To initiate a return, please complete the following steps:
Your steps should be laid out clearly, linking to relevant pages, such as your online portal.
- Reply to your order confirmation email to request which products you would like to return
- Print the prepaid return shipping label that you will receive by email
- Send all items back to us using the label provided
- How long it takes to receive your refund, replacement product, or store credit
- Any shipping fees the customer will need to pay
- Any return restocking fees the customer will need to pay
- How you handle lost or damaged returns
- Contact information for your business if the customer has more questions